Security Guard/Concierge

1w1 week ago

Springmoor Life Care Retirement Community

Raleigh, US · Full-time · $35,000 – $45,000

About this role

Springmoor Life Care Retirement Community supports employees to enable exceptional care for residents. We offer opportunities to grow, contribute to meaningful work, and build rewarding careers while serving with dignity and excellence. Springmoor is a nationally accredited, not-for-profit community on a 42-acre wooded campus providing a full continuum of care.

As a Concierge/Guard, deliver high-level customer service by owning resident requests for timely resolution. Respond to emergency alarms, fires, and facility issues with good judgment under pressure. Assist and escort residents safely across campus, including wheelchair help inside and in vehicles.

Conduct routine safety and facility rounds, maintain written reports, and stay alert to resident or campus concerns. Interact closely with independent residents, making meaningful differences in their daily lives. Work in a supportive, mission-driven environment promoting dignity, security, and peace of mind.

Join a team valuing excellence, compassion, and teamwork to positively influence residents every day. Explore a career where you are valued and your work matters. Benefit from competitive health packages, 401K, holiday pay, recognition, and appreciation.

Requirements

Must be at least 18 years of age and possess a valid NC driver's license
High school diploma or GED
Strong customer service skills required
Must be mature, courteous, patient, and hardworking with a sincere concern for senior citizens
Strong written and verbal communication skills
Ability to learn and operate a telephone console and other technology
Must have weekend availability

Responsibilities

Deliver a high level of customer service by taking ownership of resident requests and ensuring timely resolution
Respond to resident emergency alarms, fire, and facility emergencies, showing good judgement under pressure
Assist and escort residents safely throughout campus, including wheelchair assistance inside and in passenger vehicles
Conduct routine safety and facility rounds, maintain written reports, and remain alert to concerns involving residents or campus facilities
Interact closely with independent residents and have regular opportunities to make a meaningful difference in their daily lives

Benefits

Medical insurance with two plan options
Dental insurance with two plan options
Vision insurance
A variety of supplemental insurance options
401K
Holiday Pay: Full-Time Employees who work on a recognized holiday are paid at 2.5 times their regular rate; those who do not work receive 8 hours of holiday pay