Operations Manager - Security

1w1 week ago

Allied Universal

Little Rock, US · Full-time · $55,000 – $75,000

About this role

Allied Universal, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. Employees work in a dynamic, diverse and inclusive workplace as part of a team that fuels a positive culture. The company offers medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions.

The Operations Manager is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch. This role maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. It manages overtime through effective scheduling and timely, qualified hiring decisions.

Daily tasks include creating and managing post schedules in WinTeam to ensure adequate coverage, running bi-weekly payroll, and conducting audits of timekeeping records. The manager handles disciplinary actions, coaching, and terminations while acting as a company representative in hearings and meetings. A qualified pool of rovers supports backfill for vacant positions.

To ensure success, Allied Universal provides a comprehensive, week-long management onboarding course with best practices, tools and guidance. This prepares the Operations Manager to support client sites effectively. The role emphasizes proactive issue resolution and contract compliance in a security-focused environment.

Requirements

Experience staffing and scheduling Security Professionals for client sites
Proficiency managing schedules and payroll in WinTeam software
Knowledge of security contract staffing requirements and overtime management
Ability to interview, hire, and evaluate low-performing security employees
Skill in processing bi-weekly payroll and resolving timekeeping discrepancies
Familiarity with company policies on timekeeping, meal and rest breaks
Experience conducting disciplinary actions, coaching, and terminations
Capability to represent company in hearings, depositions, and agency activities

Responsibilities

Interview and hire qualified applicants to fill open post positions proactively and timely, following company guidelines
Make initial job offers and job transfers using company forms, maintaining weekly Open Post List
Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times
Staff all positions according to contract requirements and manage branch overtime through proper scheduling
Receive weekly time-sheets, run bi-weekly payroll, and resolve payroll discrepancies timely
Conduct disciplinary and counseling sessions with Security Professionals, documenting issues per company standards
Initiate and execute termination procedures for voluntary and involuntary separations
Process requests for final paychecks, bonuses, and represent company in unemployment or workers’ compensation hearings